Shipping Policy

Shipping Policy

Thank you for shopping with us! We are committed to delivering your hair and skincare products as quickly and efficiently as possible. Please review our shipping policy below.

Processing & Shipping Times

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Standard shipping typically takes 5-8 business days after processing.
  • Expedited shipping options are available at checkout.
  • Shipping times may vary based on location, weather conditions, and carrier delays.

Shipping Rates & Methods

  • We offer free standard shipping on orders over $50 
  • Flat-rate shipping applies to orders under $50.
  • Expedited and international shipping rates will be calculated at checkout.

International Shipping

  • We currently ship to select international locations. Additional fees, customs duties, and taxes may apply and are the responsibility of the customer.
  • International shipping times vary but typically range from 7-21 business days.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking details.
  • Please allow up to 48 hours for tracking updates after shipment.

Lost, Stolen, or Delayed Shipments

  • We are not responsible for lost or stolen packages. However, if you encounter an issue, please contact us, and we will assist in filing a claim with the carrier.
  • If your package is delayed beyond the estimated delivery window, please reach out to us for further assistance.

Address Changes & Order Modifications

  • Please ensure your shipping address is correct before completing your order.
  • Address changes or order modifications can only be accommodated within 12 hours of placing the order. Contact us immediately if you need assistance.
  • Returns & Exchanges

  • If you need to return or exchange an item, please review our Return Policy .

For any further questions or concerns, feel free to contact our customer support team.

Thank you for choosing Henle Hair and Skin! We appreciate your support and can’t wait for you to enjoy our products.